Making Our Company a Great Place to Work

Ross’ commitment extends beyond hiring, training, and advancement. 

We strive to be a great place to work, and this means recognizing that we are all living and working through extraordinarily challenging times. It is important to Ross that our approximately 108,000 full- and part-time Associates feel valued and supported every day.

Our Associates have told us they appreciate Ross’ long history of success, opportunities for career growth, collaborative environment, belief in doing what is right for our Associates and Customers, and the value we offer our Customers. We are dedicated to continuing to provide what our Associates value. That includes competitive pay and benefits (including merchandise discounts), a safe working environment, flexible scheduling, recognition for achievements, channels to share opinions and ideas, opportunities to give back, and support for educational advancement.

Competitive Benefits and Total Rewards Package

Ross offers full-time Associates a package that includes competitive pay, comprehensive benefits, a merchandise discount, and more. We also provide competitive maternal and reproductive care benefits to our Associates.

Ross offers competitive wages and benefits in all of our geographic markets, which support the financial, physical, and mental health of our Associates.

Featured Benefits

• One of the most popular benefits is our Associate discount program. Associates receive year-round discounts on in-Store purchases, plus periodic double discounts at certain times of year. In 2023, our Associates saved nearly $98 million on their purchases.
• In our Distribution Centers, our bonus plan gives full-time, hourly, and temporary workers the opportunity to increase their earnings by meeting higher levels of productivity.
• All Associates and members of their households are eligible for our assistance program, including lifestyle coaching/counseling, financial coaching, digital emotional wellness tools, work-life services, and a discount marketplace.

For more information about our competitive benefits and total rewards package, visit our Careers website and explore the “Career Areas.”

A Safe Work Environment

We are committed to cultivating a safe and secure environment for our Associates and Customers.

We follow all state and federal regulations and promote safe work practices in our Stores, Distribution Centers, and offices. It is our priority to:

• Incorporate safety best practices throughout our operations
• Be prepared with emergency response protocols and crisis management training to keep Associates and Customers safe
• Offer Associates a hotline to register concerns and get support
• Develop and deploy programs to be compliant with health and safety laws
• Provide high-quality safety training and support materials to all of our Associates
• Maintain neat, clean, and organized Stores

In our Corporate and Buying Offices, we manage a network of volunteers who support our safety objectives. We offer these Associates free training in basic first aid, cardiopulmonary resuscitation, and automated external defibrillator use. These programs, combined with the dedication of our Associates, have helped foster a culture in which safety is a top priority.

Opportunities for Associates to Share Feedback

To ensure that we are living up to our commitment to our Associates, we offer many opportunities for them to share feedback and make suggestions throughout the year.

Ross conducts surveys in multiple languages in our Stores, Distribution Centers, and Corporate and Buying Offices, which we use to learn and improve. We consistently see high survey participation rates, indicating that our Associates want their voices heard and enabling better-informed outcomes.

“I love that I can double my impact to the charities I support. I also find the monthly recurring option perfect, that way the charities are getting consistent support throughout the year.”

— Ross Associate

Volunteering in the Community

Ross Associates generously contribute their time to charitable causes and community efforts. In addition to individual volunteerism, we encourage Associates to volunteer their time together. In 2023, we continued to organize virtual events and began to provide opportunities for in-person volunteer activities as well. Associates in our Corporate and Buying Offices can utilize our Volunteer Time Off Program for activities taking place during the workday.

We also saw an increase in the number of office Associates engaging in group volunteer activities, and we welcomed increased engagement by our Store Associates for our in-Store fundraisers benefitting our national partners: Boys & Girls Clubs of America (BGCA) and First Book.

For details about these activities, go to the “Supporting Our Communities” section.

Selected on the basis of academic record, financial need, demonstrated leadership, and participation in school and community activities, scholarship recipients may apply to renew their awards for up to three additional years. In 2023, more than 175 Associates or their dependents received a Moldaw Scholarship.

For more information, visit the scholarship website.

“I am honored to be one of the recipients for the Stuart Moldaw Scholarship. Thanks to your support, I can hopefully complete college with less of a financial burden on my family. I am deeply grateful that I was selected for this opportunity. I hope to graduate in 2027 debt free, and with Ross’ generosity, that goal has been made easier.”

— Stuart Moldaw Scholarship Recipient