Hiring, Training, & Advancement
Throughout our organization, we recognize and appreciate the importance of attracting, retaining, and developing our Associates—and we have a number of key programs to do so.
Training and Development Programs
Our training and development programs empower Associates to do their best and realize their full potential. Throughout the year, Associates, managers, and executives are supported in achieving their career goals through a variety of learning and development opportunities: e-learning, instructor-led training, on-the-job training, feedback and coaching, and career development.
We offer custom courses that complement the personal training and the individual development plans that begin the first day an Associate comes to work with us. Despite the inability to hold in-person meetings and trainings in 2020, we maintained our commitment to Associate development by providing digital learning and engagement opportunities. We conducted our in-person learning events virtually and expanded the number of classes offered and the reach of our digital courses. In 2020 our Associates completed 1.2 million e-Learning courses.
Ross searches for the best and brightest on college campuses around the country for our suite of full-time, hands-on internship programs. Despite the challenges of COVID-19, we were able to offer a modified, virtual internship experience in 2020. For more information about internship opportunities, visit the Campus section of the Careers website.
Due to the diverse nature of our workforce, several of our Distribution Centers offer on-site Spanish and English as a Second Language classes. This program breaks down barriers and improves communication while also providing Associates an opportunity to learn a second language.
Read more about our commitment to training and development on our Careers website.
We are committed to offering Associates interested in leadership roles the opportunity to gain the training and the experience they need to advance within the Company. We are proud that so many current managers and executives started their careers with us as retail Associates.
In 2020, 86 percent of our managerial position openings in Stores and field offices were filled with internal promotions, and 80 percent of Store leaders—including Area Supervisors, Assistant Store Managers, and Store Managers—started at Ross and dd’s DISCOUNTS as hourly retail Associates. Overall, nearly 40 percent of supervisors and above across the Company were promoted in 2020.
Learn more about the opportunities at Ross Stores and the career journeys of some of our Associates by visiting our Careers website.
of managerial openings in Stores and field offices were filled by internal promotions in 2020
of Store leaders started at Ross and dd’s DISCOUNTS as hourly retail Associates in 2020
Hiring in Our Communities
When we open a new Distribution Center, Ross Dress for Less Store, or dd’s DISCOUNTS Store, we make it a priority to hire from within the community.
We host job fairs and partner with agencies such as the YMCA and local Employment Development Department offices to source talent. As a result, around 90 percent of our workforce in Distribution Centers and Stores comes from local communities, which ensures our presence supports the local economy and area residents.
new Ross locations opened in 2020
jobs created by opening new locations in 2020
Military Recruiting Program
We are proud to support the men and women of our United States Armed Services when they choose to reenter civilian life and our local communities.
As Ross continues to grow, we are committed to enhancing our leadership by attracting, hiring, developing, and retaining veterans through our Military Recruiting Program.
This program aligns the teamwork, leadership, and problem-solving skills that veterans learned in the military with the talent needs of our high-growth organization. In addition to traditional veteran partnerships, the Military Recruiting Program participates in the Employer Support of the Guard and Reserve program and the Military Spouse Employment Partnership program of the U.S. Department of Defense.
In fiscal year 2020, we hired more than 1,200 veterans and nearly 800 military spouses. Visit our Careers website to read more about our Military Recruiting Program.